Isle of Wight Studio Glass and Isle of Wight Glass Museum

Arreton Barns Craft Village, Newport, IOW, PO30 3AA

Job Description: Museum and Retail Coordinator (part time)

Preamble

Isle of Wight Studio Glass has been established at Arreton Barns Craft Village since 2014 and is to be joined in March 2016 by the Isle of Wight Glass Museum, which will occupy adjacent and interconnected premises. The two companies have separate ownership and management, but will share some staff, who will therefore have overlapping responsibilities towards each organisation. Both the museum and the retail area of the studio will open between 10 AM and 4 PM for seven days each week during most of the year, and two part-time posts - a coordinator and an assistant - are required to staff the museum and the studio. It is envisaged that the successful applicants will mostly work opposite each other, devoting approximately half their time to duties specified by Isle of Wight Studio Glass and half to duties specified by Isle of Wight Glass Museum.

For the sake of clarity, the two components of the job – museum and studio – have been itemised separately in this job description.

Component 1. Museum Coordinator (Isle of Wight Glass Museum)

Purpose of the job

The Museum Coordinator will be responsible for the smooth running and curation of the museum exhibition in consultation with the Museum Director, making visitors feel welcome, providing information to visitors as appropriate, managing all sales activities, providing local liaison with glass studios on the Isle of Wight to ensure good relations and coordinate the obtaining of stock from these studios for sale, and coordinating practical arrangements for maintenance of the museum premises and events to be held at the museum.

Main responsibilities

  • Maintains the highest standards of customer and visitor service ensuring all visitors enjoy their visit to the museum and will recommend it to others.
  • Provides information to visitors about the exhibitions and education programme.
  • Regularly reports to the Museum Director, at least weekly, concerning the visitor experience and how it may be improved, and discusses all issues that need approval from the Director.
  • Works closely with the Museum Assistant to promote good relations between them and to encourage the free-flow of ideas to make the museum a success.
  • Curates the glass exhibition, including recording new accessions, organizing the exhibit to improve its appeal, and ensuring that the location of every exhibit is known at all times.
  • Organizes loans of glass to external exhibitions once these loans are approved by the Museum Director.
  • Ensures security of museum cabinets and premises, including monitoring of security systems, and reporting of suspicious visitors to appropriate authorities as needed.
  • Develops good relations with glass studios based on the Isle of Wight and coordinates the obtaining of stock for museum sales.
  • Buys supplies for the coffee lounge and cleaning materials in liaison with the Museum Assistant.
  • Promotes and manages the sale of shop stock, promotes ticket sales and the advantages of season tickets, promotes the coffee lounge upstairs as a pleasant place to relax, and the availability of Wi-Fi internet access.
  • Looks for ways to maximize sales, using appropriate promotions and advertising.
  • Handles cash and credit/debit card sales, cashing up, and banking and maintains the security of cash.
  • Handles telephone enquiries in a pleasant and helpful manner.
  • Is cognisant of health and safety hazards in the museum, warns visitors and other staff of their responsibilities to ensure personal safety and security, carries out a fire drill at least once per year, and works with authorities certifying security and fire safety systems.
  • Undertakes light cleaning where necessary to maintain a good appearance of the museum.
  • Manage volunteers wishing to work at the museum, including older school students looking for work experience.
  • Willingness to extend working hours in the tourist high season and when special events are organized.

Person specification

  • Focused on customer service, perhaps previously in a retail or hospitality environment
  • Good communication skills
  • Administrative and demonstrated organizational skills
  • Enjoys a hands-on approach
  • An enthusiasm for contemporary glass and a willingness to increase in knowledge
  • IT literate, including ability to use Microsoft Word and Excel
  • Reliable and trustworthy
  • Has experience with cash handling, the operation of cash registers, and card machines.

Component 2. Sales Coordinator (Isle of Wight Studio Glass)

Responsible to: Managing Director of Isle of Wight Studio Glass.
Works alongside: (1) Retail Assistant (2) Studio Manager (3) Director of Design and Production.

Main responsibilities:

  • Maintaining high standards of customer service, ensuring that customers have a good experience of visiting the retail area.
  • Assisting customers in the selection and purchase of items courteously and without condescension; answering customer queries with accurate and helpful information; highlighting special promotions.
  • Handling any complaints in a professional and diplomatic way and referring them on if necessary.
  • Collaborating with the Retail Assistant to ensure that the retail area is adequately manned during opening hours; working also to promote good relations between them.
  • Operating the till, handling cash and credit/debit card sales, cashing up, banking and maintaining the security of cash. Dealing with customer refunds.
  • Cashing up and completing any necessary paper work at the start and end of each shift.
  • Maintaining attractive and correctly priced product displays and keeping merchandise clean and tidy. Setting up any promotional displays.
  • Responsible for day to day security in the retail area; being watchful for shoplifters, fraudulent credit cards etc.
  • Packing and wrapping purchased items neatly, attractively and safely.
  • Assisting the Managing Director and Studio Manager to ensure the speedy and satisfactory completion of telephone and online orders, including telephone/email contact with customers; packing and dispatch of postal items.
  • Handling telephone enquiries in a pleasant and helpful manner. Able to deal with potentially complex telephone orders and relay messages accurately.
  • Maintaining stocks of packaging materials and re-ordering as necessary.
  • Following policies & procedures relating to cash & stock handling; responsibility for receiving, storage and control of stock.
  • Keeping the retail area (including the floor) clean and tidy at all times.
  • Is aware of health and safety hazards in the retail area, reminds visitors and other staff of their responsibilities to ensure personal safety and security, carries out a fire drill at least once per year.
  • Willingness to extend working hours in the tourist high season and when special events are organized.
  • Attending training sessions and company meetings as required by management.
  • Promoting Isle of Wight Studio Glass and its products at every opportunity.
  • Any other occasional reasonable duties as requested by management.

Competencies & Personal Qualities:

Essential:

  • Smart presentable appearance.
  • Friendly and engaging personality.
  • Comfortable and confident working with members of the public.
  • Helpful and polite.
  • The ability to communicate with and inform customers in a helpful, non-condescending manner.
  • Willingness to learn about, develop an interest in and appreciate the product, and the art and craft of glassmaking.
  • Good health with reasonable fitness; successful applicants will be on their feet for most of the day and be required to lift and carry stock.
  • Able to work alongside others as part of a sales team.
  • Honest and integrity.
  • Willingness to work weekends.
  • Reliable, hard-working, self-motivated and flexible.
  • Adequate literacy and numeracy skills.
  • Computer skills (familiarity with email and word processing).
  • An eye for stylish merchandising.

Desirable:

  • Previous retail or “Front of House” experience.
  • Driving licence.

Further Information:

Salary: £7.85 per hour.

Closing date for applications: February 1st 2016.

Please provide full curriculum vitae, including details of previous experience, reasons for interest in the post, names of two relevant referees, and date of availability to commence work. Applications should be forwarded by email to each of the addresses below, or send a printed copy to: Isle of Wight Studio Glass Limited, 26 King Edwards Way, Edith Weston, Oakham, Rutland, LE15 8EZ.

Contact Information:

Isle of Wight Glass Museum: Anton Doroszenko (Museum Director):

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Phone: 07810 496724

Isle of Wight Studio Glass: Richard Harris (Managing Director):

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Phone: 01780 729483

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